Last updated: 2026-04-27

Creating an issue

An issue is anything that needs follow-up — a broken boiler, a leak, a noise complaint, an overdue inspection. Once logged, Anchorlet tracks the clock until it's resolved and flags anything that's been sitting too long.

To create an issue

  1. Go to the property in question.
  2. Click + New issue.
  3. Give it a short title (e.g. "Boiler not firing").
  4. Add any detail in the description.
  5. Pick a priority:
    • Emergency — no heat, no hot water, safety risk. Escalates immediately.
    • Urgent — needs fixing this week.
    • Routine — can wait.
  6. Optionally assign a contractor (see Assigning work to contractors).
  7. Click Create.

What Anchorlet does automatically

As soon as an issue is created:

  • An escalation timer starts
  • The issue appears on your Today page
  • If a contractor is assigned, Anchorlet can email them the details (optional)
  • Elliot can see the issue and answer questions about it

See Escalation tiers for what happens when issues go quiet.

Linking issues to tenant emails

Most of the time you don't need to do anything — Anchorlet auto-routes inbound tenant email to the right open issue using thread-IDs and the AI router. If the auto-routing didn't pick up an email (or got it wrong), open Mail → Triage, find the row, and click Route to issue… to attach it manually. There's also a "Create new issue from this email" link in that same modal if the email is a brand-new topic.

Closing an issue

When the work is done, open the issue and click Mark as resolved. Add a note (and optionally a cost) so you have a record for tax or handover purposes.

Next steps