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45 articles across 16 categories.
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Compliance
3 articles
Contractors
4 articles
- Adding a contractorHow to add a contractor to your workspace so you can assign them to issues.
- Assigning work to contractorsHow contractors get attached to issues, and what they see when they do.
- Sharing contractors across workspacesContractors are owned by the user who added them โ property managers bring their own roster into every workspace they're invited to.
- Dispatching a contractorOpen a maintenance issue, accept Anchorlet's contractor suggestion, edit the pre-drafted email, and send โ replies thread back to the same issue automatically.
Dashboard
2 articles
- The Today pageToday is your morning landing page โ an urgency-weighted stat row, yesterday's wins, a triaged list of what needs your attention, and a collapsible feed of background activity.
- The Activity feed/activity is the workspace's running log of every mutation โ statements, documents, issues, compliance, mail, notes, properties, tax. Use it to answer historical questions Today's curated view can't surface.
Documents
2 articles
Elliot AI
4 articles
- What Elliot can doA plain-English list of what Elliot can help with, and what it can't.
- Example questions to ask ElliotA practical list of questions Elliot handles well, organised by task.
- Privacy and your dataWhat happens to your data when you use Elliot, and what it's used for.
- When Elliot can't helpWhat's outside Elliot's remit, and what to do in those cases.
Getting started
3 articles
Invoices
2 articles
- Anchorlet reference numbersEvery invoice gets a durable Anchorlet-minted reference like ANC-2026-000247. Here's what it looks like, why we mint our own, and how it relates to the contractor's invoice number.
- Invoice payment lifecycleEvery invoice is either unpaid or paid. Mark it paid when you've actually paid it, optionally with a date and a bank-statement reference. Filter the list by status; export to xlsx with the payment columns included.
Issues & maintenance
4 articles
- Creating an issueHow to log a maintenance issue, assign it, and track it to resolution.
- Escalation tiersHow Anchorlet flags issues that have gone too long without action, and what each tier means.
- Closing an issueHow to mark an issue as resolved and record what was done.
- The pending-approval queueWhen a tenant emails maintenance@anchorlet.ie, the issue lands here for your review before any contractor is dispatched. How to approve, reject, or set it aside.
4 articles
- Your @anchorlet.ie email addressEvery workspace member gets an @anchorlet.ie alias derived from their full name โ give it to tenants and contractors so their replies land in Mail.
- Triaging unmatched emailThe Triage tab in Mail shows inbound emails that didn't auto-route to an issue, plus today's auto-routed mail in case the AI got it wrong.
- Replying to issue threadsEach issue has a unified timeline showing every email and note. Reply via email to a tenant or post an internal note for your workspace.
- Sending email through ElliotElliot can compose and send emails on your behalf, but every send goes through an approval card you control. Here's what the flow looks like.
Portfolios & workspaces
2 articles
- Invitations and roles at accept-timeHow to send a property-manager invitation, what your invitee sees, and the property_manager vs property_manager_independent choice the PM makes at accept-time.
- Workspace roles explainedWhat each role can do in a workspace โ landlord, property manager, and independent property manager.
Properties
2 articles
Settings
2 articles
- The email hold listA workspace-scoped list of recipient addresses Anchorlet will never send to. Some rows are pre-seeded by the team; you can add or remove others any time.
- AI usage limitsElliot's daily usage is capped per workspace to keep AI costs predictable. Here are the limits, the warning states, and what to do if you hit the cap.
Statements
4 articles
- Uploading a statementHow to feed a monthly agency statement into Anchorlet โ XLSX or PDF.
- What auto-extraction doesWhat gets pulled out of a statement automatically and what doesn't.
- Resolving unmatched rowsWhat to do when a statement row doesn't auto-link to a property.
- Charts and trendsTwo chart surfaces โ the trends page over your whole portfolio, and the ledger chart on each property โ visualise rent and fee patterns over time.
Tax
2 articles
- Annual tax export packOpen /tax to download an XLSX bundle covering rent, expenses, and LPT for the year โ formatted to make your accountant's life easy.
- Tracking LPT paymentsEach property has an LPT panel under its compliance tab โ log the annual payment, the valuation band, and the date paid so it flows into your tax export.
Tenants & leases
2 articles
Troubleshooting
3 articles